Shipping policy

01Order processing

Orders are processed during business days after payment is confirmed. You will receive a confirmation email when your order is placed and a second email when it ships.

Orders placed on weekends or holidays are processed on the next business day.

02Shipping methods and rates

We offer standard shipping on all orders. Shipping rates are calculated at checkout based on the weight of your order and your delivery address.

Offers such as free shipping thresholds, when available, are shown at checkout.

03Delivery times

Delivery times are estimates and begin once your order has shipped. Transit time depends on the carrier and your location, and can be affected by weather, holidays and carrier delays.

Larger pieces, such as cookware sets, may ship in more than one package and arrive on different days.

04Shipping destinations

We currently ship to addresses within the United States. We may add other destinations in the future and will update this page when we do.

05Tracking your order

Once your order ships, we will email a tracking number so you can follow its progress. Tracking information can take a short time to appear after you receive the email.

06Damaged or lost packages

If your order arrives damaged, please contact us within a reasonable time of delivery and include photos of the packaging and the item. We will arrange a replacement or refund.

If your tracking shows delivered but you have not received your package, check with neighbours and your local carrier first, then contact us so we can help.

07Incorrect addresses

Please check your shipping address carefully before placing your order. We are not responsible for packages sent to an incorrect address provided at checkout, but we will do our best to help recover them.

08Contact us

Questions about this page? Write to support@precisionpurehealth.com and a person will answer.