Refund policy

01Returns

If you are not satisfied with your purchase, you may request a return within a set period after delivery. Items should be unused, in their original packaging, and in the condition you received them.

Items that show signs of use, damage caused after delivery, or missing parts may not be eligible for a full refund.

02How to start a return

To start a return, email us with your order number and the reason for the return. We will reply with instructions and a return address.

Please do not send items back without contacting us first, as we may not be able to match them to your order.

03Refunds

Once we receive and inspect your return, we will email you to confirm the result. Approved refunds are issued to your original payment method.

Your bank or card issuer may take several business days to show the refund on your statement.

04Return shipping

Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable except where required by law.

05Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, contact us with photos and your order number. We will arrange a replacement or a full refund, including shipping.

06Exchanges

If you would like a different piece, the fastest way is to return the original item and place a new order. We can also help directly if you contact us.

07Bundles and sets

Sets, including the full set, are best returned complete. If you return only part of a set, the refund may be adjusted to reflect the individual prices of the pieces returned.

08Contact us

Questions about this page? Write to support@precisionpurehealth.com and a person will answer.